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Logistics Management System was developed as a component to WEB100.Platform B2B/B2C interaction. For production exploitation system is deployed on a corporate platform for B2B/B2C interaction of BOSCH B2B Portal.Integration on level of information exchange with external information systems has been implemented during Logistics Management System development:
Order Management System iPOS (SAP) of Robert Bosch Russia;
Order Management System BDSoft of Robert Bosch Russia;
Information Systems of six warehouses that provide storage services and packaging;
Information Systems of twelve forwarders that provide service delivery.
During 2004-2012 five major versions and over 20 minor releases were produced.The system is deployed on a cluster of four production servers with load balancing on two independent channels.During 2011 the system processed more than 500 000 customer orders.The system is constantly evolving to follow increasing business demands and to ensure high level of business processes automation in Robert Bosch Russia.There are following roles in the system: Logistics Administrator, Logistics Specialist, Account Manager, Customer and Freight Forwarder.Logistics management system consists of following modules:
Storage and delivery information - this module provides information on all invoices that were issued to customers. It allows customers and account managers to view the latest information on bill which is updated automatically by synchronizing with accounting systems, warehouses and freight forwarders. Also it allows logistics specialists to edit data on planned dates of shipment and delivery of invoices. And it allows freight forwarders to edit delivery information.
Account card - this module provides complete information about clients' mutual settlements with company and is available to clients and account managers.
Settings - this module allows users to adjust display of tables fields, enables or disables different types of notifications for each user. In this section administrator manages system alerts.
File import control - this module provides following features for system administrator: download / add files with information about consignments to portal, view information about files that were not imported and receive detailed information on refusal reasons (file can be immediately downloaded, corrected and reimported), search information in imported files.
Calendar - this module allows to customize holiday / weekend in a given month/year for correctness of automatic calculation of planned dates of shipment and delivery.
Add / remove waybills manually - this module provides possibility to add different statuses to waybill manually (new, in stock, packed, ready for shipment) directly to portal. Also previously added waybills can be removed.
Routes management - this module allows to add / edit / delete information on cargo delivery routes.
Users can perform following tasks for cooperation with Robert Bosch Russia:
Alerting module - this module allows administrator to set up logistics delivery notifications for different users. Also, each user can enable / disable sending various types of notifications email .
Widget of operational information - always visible widget is located on user's virtual desktop, displays information about synchronization with external information systems and status of sharing files (successful / not successful). If data exchange had an error importing files you can open a section with information and download not imported files directly from widget.
Logistics Specialist role functionality:
View bills information;
Download xls file with information about invoices;
Print bills data;
Edit invoice scheduled delivery date;
Change bill for freight forwarder;
Edit information on consignment note delivery;
Customize fields to display information in sections of warehouse and delivery;
Edit receipt date of bill of lading;
Add invoices manually;
Choose delivery message;
Set up mailing to customers and freight forwarders;
Set up work / public holidays in calendar;
Receive notifications by e-mail about delays in processing of invoices or files.
Logistics Administrator role functionality:
Enable / disable system alerts;
Import files;
View not imported files;
Set up work / public holidays in calendar;
Remove waybills and files;
Search imported files;
Manage routes.
Account Manager role functionality:
View information about customer invoices;
Download xls file with invoice information;
Print bills data;
View customers' card accounts;
Download xls file with information about transactions on client's map;
Print information about transactions on client's map;
Customize fields to display information in warehouse and delivery sections.
Client role functionality:
View information on their bills;
View card account;
Customize fields to display information in warehouse and delivery sections;
Receive notification by email when status of bill changes (new, in stock, packed, ready for shipment, in delivery, delivered, waybill received).
Freight forwarder role functionality:
View information about waybill assigned for delivery;
Customize fields to display information in warehouse and delivery sections;
Receive notification by email when status of consignment changes to "ready for shipment" or it has this status after deadline.
System Administrator role functionality:
Manage user accounts in system;
Set up user access rights in system;
View log of business transactions;
View history of sent emails.