"Feedback" online application affords flexible facilities of the feedback forms setting and publishing them on the company's sites for the subsequent gathering, processing and storage of messages, sent by users.
The application allows to exchange all the single feedback forms on the web-sources and company's site for forms, created by means of the application. This permits to lump all the received data in one place with the ability to easily manage the access to them.
The application provides the next roles for the company's head office employees: "Feedback
Administrator" and "Feedback Operator":
"Feedback Administrator" role functionality:
- Creation and editing feedback forms.
- Binding feedback forms to the web-sources and sites.
- Closure of feedback forms with storing all the messages in archive.
Video presentation for "Feedback Administrator" role functionality:
"Feedback Operator" role functionality:
- Getting notifications by e-mail when messages are sent from the feedback forms.
- Browsing all messages from the feedback forms.
- Reply to received messages.
Video presentation for the "Feedback Operator" role functionality:
The application yields the next roles for the sales points' employees: "Feedback User".
"Feedback User" role functionality:
- Sending messages from the feedback forms.
- Browsing own outbox messages (only for registered users).
- Getting a reply on the message from the Feedback Operator by e-mail.
Video presentation for the "Feedback User" role functionality:
The main purpose of the development of "Feedback" online application was to organize the centralized gathering of information and storing feedback messages from visitors of different online sources and company's sites, and also receiving questions, appearing at clients, which are not the registered users.
The next purpose was to heighten the clients' informational support level.
The third intent was to get an opportunity for creation of the different feedback forms and placing them on different web-sources and company's sites independently without the involvement of IT professionals.ра форм и размещения их на разных веб-ресурсах и сайтах компании самостоятельно, без привлечения ИТ-специалистов.
As the result of the implementation of "Feedback" online application, the company gets the next benefits:
- Prompt notification for the company employees on problems, that appeared during the interaction process, or elaboration of another questions from both registered or not users.
- Users' applications processing in the shortest time.
- Improving the clients' servicing quality.
- Centralized requests gathering and storing feedback messages from the visitors of different company's site.
- Ability to create feedback forms of any complexity by means of constructor and to publish them on the company's sites.