Easy Feedback online application grants versatile abilities of the feedback forms setting and publishing them on the company's sites to have an opportunity to compile, process and store messages from the users' outbox.
This application admits to replace all the sole feedback forms at the web sources and company sites by forms, created by means of the application. Thus all the received data is concentrated in one place with the facility of the simple guidance of its access.
The application provides the next roles for the company employees: "Feedback Administrator" and "Feedback Operator":
"Feedback Administrator" role functionality:
- Formation and editing the feedback forms.
- Binding feedback forms to the web-sources and sites.
- Closure of feedback forms with saving all the messages to the archive.
Video presentation for the "Feedback Administrator" role functionality:
"Feedback Operator" role functionality:
- Getting notifications by e-mail while the feedback forms being sent.
- Inspection of all the messages sent from the feedback forms.
- Answer to the received messages.
Video presentation for the "Feedback Operator" role functionality:
The application renders the next roles for the dealer companies' employees: "Feedback User".
"Feedback User" role functionality:
- Sending messages from the feedback forms.
- View all the outbox messages (only for registered users).
- Getting the response to the message from the Feedback Operator by e-mail.
Video presentation for the "Feedback User" role functionality:
The primary intent of the development of Easy Feedback online application was to organize the centralized compilation of information and storage the feedback messages from the visitors of different B2B sources and sites, and also the receiving of questions, appeared to clients, which are not the registered users.
The next purpose was to boost the informational support level for users.
The third goal was to provide an opportunity to create different feedback forms and place them on different web-sources and company sites.
As the result of the implementation of the Easy Feedback online application, the company receives the next odds:
- Prompt notification for the company employees on problems, that appeared during the B2B interaction process, or elaboration of another questions from both registered or not users.
- Users' applications processing in the shortest time.
- Improving the clients' servicing quality.
- Centralized requests gathering and storing feedback messages from the visitors of different company's sites.